Is this Akumal resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Akumal resort have a swimming pool?

Yes, this Akumal resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Akumal resort?

Best-rates for the Akumal resort starts from $883 per night with includes Parking, TV, Bedding/Linens, Toiletries, Entertainment, Laundry, Hot Tub, Internet, Air Conditioner, Pool, Designated Smoking Area, Balcony/Terrace, Wellness Facilities, Bar, Kitchen, View, Wheelchair Accessible, Business Services, Restaurant, Guest Services, Barbecue/Outdoor Cooking, Ocean View, Accessibility, Sports/Activities, Spa with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Akumal resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the resort has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Akumal resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Akumal resort is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Akumal resort?

Based on the information reported by the owner or manager, the Akumal resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Akumal resort?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Secrets Akumal Riviera Maya - Adults Only - All Inclusive | Resort in Akumal

| 9.6 (1004 Reviews) | 1 Bathroom

Akumal Resort | Secrets Akumal Riviera Maya - Adults Only - All Inclusive

Resort in Akumal

Adults-only beachfront property with 3 outdoor pools
Catch some rays at the beach or spend the day relaxing at Secrets Akumal Riviera Maya - Adults Only - All Inclusive's full-service spa. Then enjoy a meal at one of the property's 7 restaurants.
Secrets Akumal Riviera Maya - Adults Only - All Inclusive offers 434 accommodations with indoor private hot tubs and free minibar items. Rooms open to furnished balconies or patios. Accommodations are furnished with single sofa beds. Beds feature premium bedding. A pillow menu is available. 42-inch flat-screen televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, slippers, and complimentary toiletries.

Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include espresso makers and complimentary bottled water. A nightly turndown service is provided and housekeeping is offered daily.

2 outdoor tennis courts and complimentary bicycles are featured at the property. 3 outdoor swimming pools and 3 hot tubs are on site. Other recreational amenities include a sauna and a fitness center.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Designated Smoking Area

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Barbecue/Outdoor Cooking

Hot Tub

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Free toiletries

Bathrobes

Separate bathtub and shower

Hair dryer

Rainfall showerhead

Towels

Jetted bathtub

Private bathroom

Bedroom

Blackout drapes/curtains

Air conditioning (climate-controlled)

Pillow menu

Premium bedding

Bed sheets

Single sofa bed

Ceiling fan

Free rollaway beds

Laptop-compatible safe

Phone

Laptop-friendly workspace

Desk

Iron/ironing board

Slippers

Turndown service

Private indoor hot tub

Breakfast

Coffee/tea in common area(s)

Free daily reception

7 restaurants and 1 coffee shop/cafe

24-hour room service

2 poolside bars, 7 bars/lounges, 1 beach bar and 1 swim-up bar

Free minibar

Coffee/tea maker

Free bottled water

Espresso maker

Parking

Free valet parking on site

Free self parking on site

Roundtrip airport shuttle (surcharge)

Accessibility

Wheelchair-accessible registration desk

Elevator door width (inches): 39

Well-lit path to entrance

Smooth flooring in room

Wheelchair-accessible spa

Wheelchair-accessible concierge desk

Elevator

Wheelchair-accessible registration desk height (inches): 59

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Wheelchair-accessible path to elevator

Wheelchairs available on site

Magnifying mirror

Wheelchair-accessible lounge

Wheelchair accessible (may have limitations)

Wheelchair-accessible restaurant

Wheelchair-accessible fitness center

Activities

Boat tours

Scuba diving

Fishing

Windsurfing

Kayaking

Sailing

Adjacent to a golf course

Ecotours

Yoga classes

Full-service spa

Snorkeling

3 outdoor pools

Volleyball

Beach volleyball

Archery

2 outdoor tennis courts

Sauna

Shopping

Fitness center

Tennis

Steam room

Free bicycle rentals

Nightclub

3 hot tubs

Fitness classes

Winery attached

Billiards/pool table

Entertainment

Cable channels

42-inch flat-screen TV

Pay movies

Premium channels

General

Computer station

Meeting rooms

Conference center (15000 square feet of space)

Business center

Ballroom

Front-desk safe

Gift shop/newsstand

ATM/banking services

Elevator

Free newspapers in lobby

Banquet hall

English

French

Spanish

Double-glazed windows

Romance packages available

Beach towels

Couples dining

Designated smoking areas

Vegan dining options

Local artist showcase

Locally-owned & organized tours & activities

Comprehensive recycling policy

Vegetarian dining options

Comprehensive food waste policy

Guest Services

Sofa bed

Snack bar/deli

Laundry facilities

Free rollaway/extra beds

3 outdoor pools

Porter/bellhop

Daily housekeeping

Wedding services

Tour/ticket assistance

Multilingual staff

Concierge services

24-hour front desk

Hair salon

Turndown service

Laundry facilities

Dry cleaning service

Luggage storage

Internet

Available in some public areas: Free WiFi

Available in all rooms: Free WiFi

Outdoors

BBQ grill(s)

Garden

Pool cabanas (surcharge)

Beachfront location

Pool sun loungers

Beach cabanas (surcharge)

Beach loungers

Rooftop terrace

Picnic area

Pool umbrellas

Beach umbrellas

Furnished balcony or patio

Spa

Body scrubs

Aromatherapy

Body treatments

Outdoor treatment areas

Massage - Swedish

Massage - on the beach

Massage/treatment rooms

Sauna

Massage - deep-tissue

Spa open daily

Body wraps

Reflexology

Massage - sports

Hydrotherapy

Detox wraps

Steam room

12 treatment rooms

Hot tub

Manicures and pedicures

Couples treatment room(s)

Facials

Massage - hot stone

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 11:00 pm late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children younger than 18 are not allowed at this adults-only property. all guests 18 and older are welcome. free rollaway/extra beds! cribs (infant beds) are not available.

Pet Policy

No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards and debit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property uses a grey water recycling system

Reviews

Vanessa

Jan 12, 2026 07:29:26 AM

Review Score: 6

Summary: We stayed at Secrets Akumal Cancun for four nights over New Year’s. Overall, the hotel is good, and most of the staff make an effort to provide good service. The Preferred Club Lounge was a highlight. Diego was excellent at reception, and Angel was always attentive. Our second concierge, Metz, made a real difference after we upgraded our suite. Although it took a little time for her to contact us, once she did, her service was exceptional and truly elevated our stay. Unfortunately, our first concierge, Monica, was not helpful. The most disappointing moment was at the beach, where there were no loungers available, and the staff member on duty made no effort to help or find a solution. This was very frustrating for a luxury resort. Another issue was the restaurant closing time (10:30 p.m.). We arrived at 10:00 p.m., and while still eating, all remaining dishes and desserts were brought at once because the kitchen was closing, which felt rushed and unpleasant during a vacation. In summary, Secrets Akumal is a good hotel with some excellent staff, but service consistency needs improvement to fully meet luxury expectations.

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Room Arrangement

Room Info	Facilities
Junior Suite Double Partial Ocean View Room Size: 544 square feet m² 2 Double Beds	General Number of living rooms 0, Square feet - 544, Ping - 15.29, Square meters - 51, Number of bedrooms - 1, Partial ocean view, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Romance Master Suite Swim Out King Room Size: 1280 square feet m² 1 King Bed	General Number of bedrooms - 1, Ping - 36, Swim-up room access (shared pool), Square feet - 1280, Number of living rooms 1, Extra bed count 2, Separate dining area, Square meters - 119, Garden view, Separate sitting area, Club level room, Bed count minimum 1, Bed count maximum 1
Junior Suite King Tropical View Room Size: 534 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 534, Square meters - 50, Ping - 15, Number of bedrooms - 1, Garden view, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Preferred Club Junior Suite Ocean Front King Room Size: 571 square feet m² 1 King Bed	General Square meters - 53, Number of living rooms 0, Free newspaper, Ping - 16.05, Number of bedrooms - 1, Square feet - 571, Club level room, Private plunge pool, Bed count minimum 1, Ocean view, Bed count maximum 1, Extra bed count 2
Junior Suite King Partial Ocean View Room Size: 534 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 534, Square meters - 50, Number of bedrooms - 1, Partial ocean view, Ping - 15.01, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Junior Suite Double Room Size: 544 square feet m² 2 Double Beds	General Number of living rooms 0, Square feet - 544, Ping - 15.29, Square meters - 51, Fixed shower seat, Number of bedrooms - 1, Garden view, Wheelchair accessible, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Junior Suite Swim Out King Room Size: 544 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 544, Ping - 15.29, Square meters - 51, Number of bedrooms - 1, Garden view, Swim-up room access (shared pool), Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Junior Suite Ocean View King Room Size: 534 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 534, Square meters - 50, Number of bedrooms - 1, Ping - 15.1, Bed count minimum 1, Ocean view, Bed count maximum 1, Extra bed count 2
Junior Suite Ocean View Double Room Size: 534 square feet m² 2 Double Beds	General Number of living rooms 0, Square feet - 534, Square meters - 50, Ping - 15, Number of bedrooms - 1, Ocean view, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Junior Suite Double Tropical View Room Size: 544 square feet m² 2 Double Beds	General Number of living rooms 0, Square feet - 544, Grab bar - in shower, Shower grab bar height (centimeters) - 86, Number of bedrooms - 1, Toilet grab bar height (centimeters) - 84, Grab bar - near toilet, Wheelchair accessible, Extra bed count 2, Ping - 15.29, Square meters - 51, Fixed shower seat, Shower grab bar height (inches) - 34, Garden view, Toilet grab bar height (inches) - 33, Bed count minimum 2, Bed count maximum 2
Preferred Club Junior Suite Swim Out King Room Size: 571 square feet m² 1 King Bed	General Square meters - 53, Number of living rooms 0, Free newspaper, Ping - 16.05, Number of bedrooms - 1, Square feet - 571, Garden view, Club level room, Swim-up room access (shared pool), Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Preferred Club Junior Suite Ocean View Double Room Size: 571 square feet m² 2 Double Beds	General Square meters - 53, Number of living rooms 0, Free newspaper, Ping - 16.05, Number of bedrooms - 1, Square feet - 571, Club level room, Private plunge pool, Ocean view, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Preferred Club Junior Suite Ocean Front Double Room Size: 570 square feet m² 1 Double Bed	General Square meters - 53, Number of living rooms 0, Ping - 16, Number of bedrooms - 1, Club level room, Square feet - 570, Private plunge pool, Bed count minimum 1, Ocean view, Bed count maximum 1, Extra bed count 2
Romance Master Suite Ocean Front Room Size: 1281 square feet m² 1 King Bed	General Square meters - 119.0, Free newspaper, Number of bedrooms - 1, Ping - 36, Separate bedroom, Square feet - 1281, Number of living rooms 1, Extra bed count 2, Separate dining area, Separate sitting area, Club level room, Private plunge pool, Bed count minimum 1, Ocean view, Bed count maximum 1
Junior Suite Swim Out Double Room Size: 544 square feet m² 2 Double Beds	General Number of living rooms 0, Square feet - 544, Square meters - 51, Ping - 15, Number of bedrooms - 1, Garden view, Swim-up room access (shared pool), Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Preferred Club Junior Suite Tropical View Double Room Size: 570 square feet m² 2 Double Beds	General Square meters - 53, Number of living rooms 0, Number of bedrooms - 1, Garden view, Ping - 16.02, Club level room, Square feet - 570, Private plunge pool, Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Preferred Club Junior Suite Ocean Front Swim Out King Room Size: 571 square feet m² 1 King Bed	General Square meters - 53, Ping - 16, Number of bedrooms - 1, Square feet - 571, Swim-up room access (shared pool), Bed count minimum 1, Number of living rooms 1, Ocean view, Bed count maximum 1, Extra bed count 2
Preferred Club Junior Suite Swim Out Double Room Size: 571 square feet m² 2 Double Beds	General Square meters - 53, Number of living rooms 0, Ping - 16, Number of bedrooms - 1, Square feet - 571, Garden view, Club level room, Swim-up room access (shared pool), Bed count minimum 2, Extra bed count 2, Bed count maximum 2
Presidential Suite Room Size: 3558 square feet m² 1 King Bed	General Free newspaper, Number of bedrooms - 1, Sea view, Room and bed type depend on availability check-in, Separate bedroom, Number of living rooms 1, Extra bed count 2, Separate dining area, Kitchen, Square feet - 3558, Ping - 100, Separate sitting area, Club level room, Private plunge pool, Bed count minimum 1, Square meters - 331, Bed count maximum 1
Preferred Club Junior Suite Ocean View King Room Size: 571 square feet m² 1 King Bed	General Square meters - 53, Number of living rooms 0, Free newspaper, Ping - 16.05, Number of bedrooms - 1, Square feet - 571, Club level room, Private plunge pool, Bed count minimum 1, Ocean view, Bed count maximum 1, Extra bed count 2
Preferred Club Junior Suite Tropical View King Room Size: 569 square feet m² 1 King Bed	General Square meters - 53, Square feet - 569, Number of living rooms 0, Free newspaper, Ping - 16, Number of bedrooms - 1, Garden view, Club level room, Private plunge pool, Bed count minimum 1, Bed count maximum 1, Extra bed count 2
Romance Master Suite Ocean Front Swim Out Room Size: 1280 square feet m² 1 King Bed	General Number of bedrooms - 1, Ping - 36, Swim-up room access (shared pool), Square feet - 1280, Wheelchair accessible, Number of living rooms 1, Extra bed count 2, Separate dining area, Square meters - 119, Separate sitting area, Bed count minimum 1, Ocean view, Bed count maximum 1
Romance Master Suite Ocean View Room Size: 1280 square feet m² 1 King Bed	General Free newspaper, Number of bedrooms - 1, Square feet - 1280, Separate bedroom, Number of living rooms 1, Extra bed count 2, Separate dining area, Square meters - 119, Separate sitting area, Club level room, Private plunge pool, Ping - 35.97, Bed count minimum 1, Ocean view, Bed count maximum 1
Junior Suite King Room Size: 534 square feet m² 1 King Bed	General Number of living rooms 0, Square feet - 534, Square meters - 50, Ping - 15, Number of bedrooms - 1, Garden view, Bed count minimum 1, Bed count maximum 1, Extra bed count 2