Casa del Alma Hotel Boutique & Spa | Hotel in San Cristóbal de las Casas

| 9.6 (319 Reviews) |  1 Bathroom
De La Merced Hotel | Casa del Alma Hotel Boutique & Spa

Hotel in De La Merced, San Cristóbal de las Casas

Beaux Arts hotel with a full-service spa and a health club
This smoke-free hotel features a full-service spa, a health club, and a sauna. Free WiFi in public areas and free self parking are also provided. Other amenities include a conference center, massage/treatment rooms, and conference space.
Casa del Alma Hotel Boutique & Spa offers 27 accommodations with free minibar items and safes. These individually decorated and furnished accommodations have separate sitting areas. Pillowtop beds feature Egyptian cotton sheets, down comforters, and premium bedding. 32-inch Smart televisions come with cable channels. Bathrooms include showers with rainfall showerheads, bathrobes, complimentary toiletries, and hair dryers.

This San Cristóbal de las Casas hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Housekeeping is provided daily.


Recreational amenities at the hotel include a health club and a sauna.

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Amenities

Air Conditioner
Parking
Accessibility
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Bar
Toiletries
Guest Services
Child Friendly
Hot Tub
Internet
Laundry

Facility Overview

Bathrooms
  • Hair dryer
  • Free toiletries
  • Bathrobes
  • Rainfall showerhead
  • Toilet paper
  • Soap
  • Towels
  • Shampoo
  • Shower
Bedroom
  • Heating (climate-controlled)
  • Down comforter
  • Egyptian cotton sheets
  • Bed sheets
  • Pillow-top mattress
  • Premium bedding
  • Air conditioning (climate-controlled)
  • Safe
  • Separate sitting area
  • Phone
  • Soundproofing
  • Laptop-friendly workspace
  • Individually furnished
  • Iron/ironing board
  • Individually decorated
  • Desk
Breakfast
  • Free minibar
Parking
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free self parking on site
  • Limited onsite parking
  • Airport shuttle on request
Accessibility
  • This property does not have elevators
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in room
Activities
  • Sauna
  • Steam room
  • Fitness center
  • Full-service spa
Entertainment
  • 32-inch Smart TV
  • Cable channels
General
  • Meeting room
  • Conference center (409 square feet of space)
  • Front-desk safe
  • Banquet hall
  • English
  • Spanish
  • Smoke-free property
Guest Services
  • Soundproofed rooms
  • Tour/ticket assistance
  • Porter/bellhop
  • Concierge services
  • Luggage storage
  • 24-hour front desk
  • Multilingual staff
  • Daily housekeeping
  • Wedding services
Internet
  • Available in some public areas: Free WiFi and wired Internet
  • Available in all rooms: Free WiFi and wired Internet
Spa
  • Massage/treatment rooms
  • Steam room
  • Massage - Swedish
  • Aromatherapy
  • 3 treatment rooms
  • Hot tub
  • Massage - hot stone
  • Sauna
  • Couples treatment room(s)
  • Massage - sports
  • Spa open daily

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: 11:30 pm contactless check-in available early check-in subject to availability express check-in available minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available express check-out available
Child Policy
Children are welcome. kids stay free! up to 2 children 11 years old and younger stay free when using existing bedding. rollaway/extra beds are available for mxn 450 per night. cribs (infant beds) are not available.
Payment Policy
Airport shuttle fee: mxn 2400 per vehicle (roundtrip, maximum occupancy 3) rollaway bed fee: mxn 450 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
Pets not allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, and a security system special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Anders
Nov 24, 2025 09:05:47 AM
Review Score:   8
Summary: Rooms are really nice, spacious and clean. Not a big fan of the carpet, but that is just a personal opinion. The hotel is really beautiful inside and the hotel staff is very friendly. But the restaurant staff are a bit weird and I never felt quite welcome, one day I was told only one cup of coffee was included in the breakfast (which is quite weird for a 4 star hotel) but then suddenly it wasn't ? Perfect location near the center but still nice and quiet.
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Room Arrangement

Room Info Facilities
Suite (Master)
Room Size: 807 square feet m2
1 King Bed
Suite (Master)

General

Square meters - 75, Rollaway/extra beds (surcharge), Private bathroom, Number of bedrooms - 1, Square feet - 807, Ping - 23, Bed count minimum 1, Extra bed count 1, Number of living rooms 1, Bed count maximum 1, City view
Junior Suite
Room Size: 667 square feet m2
1 King Bed
Junior Suite

General

Square feet - 667, Ping - 19, Rollaway/extra beds (surcharge), Square meters - 62, Private bathroom, Number of bedrooms - 1, Mountain view, Bed count minimum 1, Extra bed count 1, Number of living rooms 1, Bed count maximum 1, City view
Standard Suite, 2 Double Beds
Room Size: 452 square feet m2
2 Double Beds
Standard Suite, 2 Double Beds

General

Square meters - 42, Rollaway/extra beds (surcharge), Private bathroom, Number of bedrooms - 1, Ping - 13, Extra bed count 1, Square feet - 452, Bed count minimum 2, Bed count maximum 2
Superior Suite, 1 King Bed, Balcony
Room Size: 452 square feet m2
1 King Bed
Superior Suite, 1 King Bed, Balcony

General

Square meters - 42, Number of living rooms 0, Private bathroom, No rollaway/extra beds, Number of bedrooms - 1, Ping - 13, Location - top floor, Bed count minimum 1, Square feet - 452, Bed count maximum 1, City view, Number of bathrooms - 1
Standard Suite, 1 King Bed
Room Size: 452 square feet m2
1 King Bed
Standard Suite, 1 King Bed

General

Square meters - 42, Rollaway/extra beds (surcharge), Private bathroom, Number of bedrooms - 1, Ping - 13, Wheelchair accessible, Bed count minimum 1, Extra bed count 1, Square feet - 452, Bed count maximum 1, Number of bathrooms - 1, Lowered peephole/view port in door

FAQ's

Is this De La Merced hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the De La Merced hotel have a swimming pool?

No, this De La Merced hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in De La Merced hotel?

Best-rates for the De La Merced hotel starts from $198 per night with includes Laundry, Bedding/Linens, Spa, Toiletries, Internet, Air Conditioner, Parking, Hot Tub, Guest Services, Business Services, Wellness Facilities, Bar, Accessibility, Security/Safety, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is De La Merced hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the De La Merced hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the De La Merced hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the De La Merced hotel?

Based on the information reported by the owner or manager, the De La Merced hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for De La Merced hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD198
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