Is this Mascota resort pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Mascota resort have a swimming pool?

Yes, this Mascota resort has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Mascota resort?

Best-rates for the Mascota resort starts from $409 per night with includes Child Friendly, Laundry, Business Services, Sports/Activities, Wellness Facilities, Restaurant, Toiletries, Entertainment, Security/Safety, Bedding/Linens, Spa, Bar, Guest Services, Pool, TV, Fireplace/Heating, Hot Tub, Kitchen, Air Conditioner, Parking, Balcony/Terrace, Accessibility with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Mascota resort a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this resort 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the resort has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Mascota resort wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Mascota resort has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Mascota resort?

Based on the information reported by the owner or manager, the Mascota resort indicates 1 day stay policy at this resort. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Mascota resort?

Based on the information reported by the owner or manager, details for the cancellation policy for the Mascota resort are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Sierra Lago Resort & Spa - All inclusive | Resort in Mascota

| 9.2 (169 Reviews) | 1 Bathroom

Mascota Resort | Sierra Lago Resort & Spa - All inclusive

Resort in Mascota

Lakefront property with 2 restaurants and a full-service spa
This smoke-free property features 2 restaurants, a full-service spa, and an outdoor pool. Self parking is free. Additionally, a bar/lounge, a poolside bar, and a steam room are onsite.
Sierra Lago Resort & Spa - All inclusive offers 34 accommodations with coffee/tea makers and bathrobes. Accommodations offer separate sitting areas. 32-inch flat-screen televisions come with premium satellite channels.

Bathrooms include showers, slippers, complimentary toiletries, and hair dryers. In-room wireless Internet access is available for a surcharge. Housekeeping is provided daily. Renovation of all guestrooms was completed in January 2023.

An outdoor tennis court and complimentary bicycles are featured at the property. An outdoor pool and a hot tub are on site. Other recreational amenities include a steam room.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Parking

Pool

Balcony/Terrace

Accessibility

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Spa

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Entertainment

Child Friendly

Hot Tub

Kitchen

Laundry

Facility Overview

Bathrooms

Shower

Towels

Bathrobes

Free toiletries

Hair dryer

Bedroom

Air conditioning (climate-controlled)

Bed sheets

Heating

Phone

Iron/ironing board

Separate sitting area

Slippers

Breakfast

1 poolside bar and 1 bar

2 restaurants

Coffee/tea maker

Parking

Free uncovered self parking on site

Accessibility

Smooth flooring in public areas

Well-lit path to entrance

This property does not have elevators

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Activities

Mountain biking

Ecotours

Outdoor tennis court

Basketball

Private picnics

Full-service spa

Billiards/pool table

Arcade/game room

Fishing

Canoeing

Outdoor pool

Bike parking

Hot tub

Tennis

Kayaking

Steam room

Hiking/biking trails

Horse riding/rentals

Paddleboards on site

Free bicycle rentals

Entertainment

Premium channels

32-inch flat-screen TV

Satellite channels

General

Banquet hall

Spanish

Fireplace in lobby

Renovated guestrooms - January 2023

Smoke-free property

Couples dining

Guest Services

Arcade/game room

Outdoor pool

Tour/ticket assistance

Daily housekeeping

Wedding services

24-hour front desk

Multilingual staff

Internet

Available in some public areas: WiFi (MXN 130 per day)

Available in all rooms: WiFi (MXN 130.00 per night)

Outdoors

Picnic area

Garden

Terrace

Pool umbrellas

Spa

Steam room

Outdoor treatment areas

Spa open daily

2 treatment rooms

Hot tub

Couples treatment room(s)

Massage/treatment rooms

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for in-room wireless internet: mxn 130.00 per night (rates may vary) fee for wireless internet in public areas: mxn 130 per day (rates may vary) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a smoke detector, a security system, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Manuel

May 23, 2025 01:48:20 AM

Review Score: 10

Summary: Everything

See All Reviews

Room Arrangement

Room Info	Facilities
Cabana Jazmin Room Size: m² 3 Double Beds and King Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Garden view, Bed count maximum 3, Number of bathrooms - 2, Bed count minimum 3
Casa Lago Room Size: 3337 square feet m² 6 King Beds and Queen Beds	General Number of living rooms 0, Bed count minimum 6, Private bathroom, Number of bathrooms - 5, Ping - 94, Number of bedrooms - 0, Square feet - 3337, Bed count maximum 6, Lake view, Square meters - 310
Ultra Suite Cabana Room Size: m² 1 King Bed 1 Double Sofa Bed	General Number of living rooms 0, Private bathroom, Pool view, Number of bedrooms - 0, Sofa bed, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, Number of bathrooms - 1
Honeymoon Cabin Room Size: 377 square feet m² 1 King Bed	General Private hot tub, Number of living rooms 0, Number of bedrooms - 0, Fireplace, Ping - 11, Square feet - 377, Square meters - 35, Number of bathrooms - 1, Private hot tub (indoor), Private bathroom, No cribs (infant beds), Garden view, Bed count minimum 1, Bed count maximum 1
Standard Cabin, 2 Double Beds Room Size: 376 square feet m² 2 Double Beds	General Ping - 10.57, Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Garden view, Square meters - 35, Bed count minimum 2, Square feet - 376, Number of bathrooms - 1, Bed count maximum 2
Superior Cabin Room Size: 581 square feet m² 2 King Bed and Double Sofa Bed	General Private hot tub, Number of living rooms 0, Hair dryer, Minibar, Number of bedrooms - 0, Fireplace, Sofa bed, Square feet - 581, Lake view, Extra bed count 1, Number of bathrooms - 1, Private hot tub (indoor), Square meters - 54, Private bathroom, Ping - 16.33, Bed count minimum 2, Bed count maximum 2
Master Suite 2 Bedrooms Room Size: m² 3 Double Beds and King Bed	General Number of living rooms 0, Private bathroom, Number of bedrooms - 0, Garden view, Lake view, Bed count maximum 3, Number of bathrooms - 2, Bed count minimum 3
Standard Cabin Room Size: 376 square feet m² 1 King Bed	General Ping - 10.57, Number of living rooms 0, Hair dryer, Private bathroom, Number of bedrooms - 0, Garden view, Square meters - 35, Bed count minimum 1, Bed count maximum 1, Square feet - 376, Number of bathrooms - 1