Is this Ekbalan hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Ekbalan hotel have a swimming pool?

Yes, this Ekbalan hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is Ekbalan hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Ekbalan hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Ekbalan hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Ekbalan hotel?

Based on the information reported by the owner or manager, the Ekbalan hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Ekbalan hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Siente Tulum Hotel & Cenote Club | Hotel in Tulum

| 8.0 (96 Reviews) | 1 Bathroom

Ekbalan Hotel | Siente Tulum Hotel & Cenote Club

Hotel in Ekbalan, Tulum

Suburban hotel with a 24-hour front desk and an outdoor pool
This smoke-free hotel features an outdoor pool, a restaurant, and a snack bar/deli. WiFi in public areas is free. Other amenities include coffee/tea in a common area, concierge services, and a 24-hour front desk.
Siente Tulum Hotel & Cenote Club offers 83 air-conditioned accommodations with safes and ceiling fans. These individually decorated and furnished accommodations include desks. 50-inch flat-screen televisions come with cable channels and Netflix.

Bathrooms include showers with rainfall showerheads. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps).

Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

Amenities

Air Conditioner

Pool

Wheelchair Accessible

Accessibility

Security/Safety

Bedding/Linens

Restaurant

Guest Services

Entertainment

Child Friendly

Internet

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: 2:00 am contactless check-in available minimum check-in age: 18

Check-out

Check-out before noon contactless check-out available late check-out fee: 50 percent of room rate late check-out subject to availability

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Late check-out fee: 50 percent of room rate (subject to availability) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Maria

Oct 21, 2025 10:10:58 AM

Review Score: 10

Summary: Recommended. Room was so clean. Perfect location if you are going to visit the ruins, breakfast buffet was so good, the jungle view was amazing. The price excellent. We arrived at night and went to one of the 2 little restaurants close to the hotel, food was delicious and cheap. We'll stay again next time we visit Tulum.

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Siente Tulum Hotel & Cenote Club | Hotel in Tulum

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