Sheraton Maria Isabel Mexico City Reforma | Hotel in Mexico City

| 8.7 (2140 Reviews) |   Pet Friendly  10 Bathrooms  51 Guests
Colonia Cuauhtemoc Hotel | Sheraton Maria Isabel Mexico City Reforma

Hotel in Colonia Cuauhtemoc, Mexico City

Featuring an outdoor pool and a restaurant, Sheraton Maria Isabel Hotel Towers is in a great location at the heart of Mexico City's financial district on Paseo de la Reforma Avenue, right across from the Angel de la Independencia Monument. Wi-Fi access is available. Each room here includes air conditioning, a minibar and cable channels. The beds have a custom-designed plush mattress, a comforter and plush pillows. The elegant and spacious bathrooms have either a bathtub or a shower. Extras include a desk, a safe and ironing facilities. At Sheraton Maria Isabel Hotel Towers there is a tennis court and a fitness center. Jorongo, the on-site bar, features live mariachi music. Ristorante Amici, the award-winning restaurant at Sheraton Maria Isabel, specializes in Italian cuisine. The hotel is a short 5-minute walk from the Mexican Stock Exchange Building and right next to the U.S. Embassy. The historic center is a 10-minute drive away.

Sheraton Maria Isabel Mexico City Reforma is located in Mexico City.

This 771 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: EV Charge Station, Business Services, Wellness Facilities, and several others. This is a 5 star rated property and has over 2140 reviews with the average score of 8.7 . Coming to Mexico City and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 771 Bedrooms Hotel if you want to learn more about this place in Mexico City. These details are authentic, as they are provided by our partner, booking.com.

This Sheraton Maria Isabel Mexico City Reforma in Mexico City is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Sheraton Maria Isabel Mexico City Reforma”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Wheelchair Accessible
Balcony/Terrace
Accessibility
Transportation/Shuttle
Security/Safety
EV Charge Station
Business Services
Sports/Activities
Wellness Facilities
Fireplace/Heating
Restaurant
Bar
Guest Services
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Bar
  • Restaurant
Parking
  • Parking on site
  • Parking
  • Electric vehicle charging station
Accessibility
  • Wheelchair accessible
Activities
  • Fitness center
  • Tennis court
  • Sauna
General
  • Paid Wifi
  • Air conditioning
  • Safe
  • Wifi in all areas
  • Facilities for disabled guests
  • Pet friendly
  • Non-smoking rooms
  • Heating
  • Family rooms
  • Elevator
  • Smoke-free property
Guest Services
  • Car rental
  • Business center
  • Dry cleaning
  • Hair/Beauty salon
  • Tour desk
  • Concierge
  • 24-hour front desk
  • Airport shuttle (additional charge)
  • Meeting/Banquet facilities
  • Laundry
  • Airport shuttle
  • Room service
Internet
  • Internet
  • Wifi
Outdoors
  • Outdoor pool (year-round)
  • Outdoor pool
  • Terrace
Security/Safety
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Property cleaned by professional cleaning companies
  • Guest accommodation disinfected between stays
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Physical distancing in dining areas
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • Access to healthcare professionals
  • Hand sanitizer in guest accommodation and common areas
  • Thermometers for guests provided by property
  • Staff follow all safety protocols as directed by local authorities
  • First aid kits available
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Process in place to check health of guests
  • Face masks for guests available
  • Physical distancing rules followed
  • Cashless payment available
  • Contactless check-in/out
  • Screens or physical barriers between staff and guests in appropriate areas
Spa
  • Swimming pool
  • Rooftop pool
Transportation/Shuttle
  • Airport drop-off
  • Airport pickup

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Non refundable
Pet Policy
Pets are allowed and charges may apply.

Upon check-in photo identification and credit card is required. all special requests are subject to availability upon check-in. special requests cannot be guaranteed and may incur additional charges, for any prepaid reservations, guests are required to present the credit card that was used for payment upon check-in. if the credit card and / or the credit card holder are not staying at the hotel, they are required to fill in a credit card authorization form by contacting the hotel, please consider that all payments in cash, must be in mexican pesos, we cannot accept usd because of a government regulation.

Reviews

Value for money:
8.12
Location:
9.56
Staff:
9.05
Facilities:
8.38
Comfort:
8.82
Cleanliness:
8.72
Steve Z.
Apr 19, 2026 07:00:00 AM
Review Score:   9
Canada
Reviewer Type: Couple
Travel Purpose: leisure
Positive: We liked the club lounge, pool and gym very much.
Negative: The website for the Amici restaurant in the hotel showed a prior menu. We went for dinner and tried to order what we showed the waiter was clearly on the online menu. He told us "Sorry, that is a past menu." That was the only vegetarian dish and we were forced to leave. The waiter had poured us water but neither of us drank any as we were there just long enough to learn the menu we saw online at that very moment was out of date. We were charged $250 Mexican Pesos for the water. Our four-day stay cost over $21,000 Mexican Pesos, which we were happy to pay. We asked the hotel to reverse the $250 Mexican Pesos for obvious reasons. I was passed along to speak to four different people including the restaurant "captain". Each told me to speak to someone else despite me being told each time that the person to whom I'm being passed on to was the right person. Their stalling tactic worked as i just gave up. My time has value, too. As I was asking for a refund equal to 1% of what I paid them, I thought their response showed no understanding of their own error nor any common sense. Good hotel...but I will never return because of this. I will also share the story.
Summary: Great amenities, moronic management
See All Reviews

Room Arrangement

Room Info Facilities
Classic, Guest room, 1 King, Danubio Tower
Room Type: Double
Room Size: 29 m2
1 King bed(s) Bed

Bathroom

Private bathroom, Shower, Bathtub or shower

General

Air conditioning

Media & Technology

Flat-screen TV

View

View

Physical distancing

Single-room AC for guest accommodation
Business Deluxe, Guest room, 1 King
Room Type: Double
Room Size: 28 m2
1 King bed(s) Bed

Bathroom

Private bathroom, Bathtub, Shower

General

Air conditioning

Media & Technology

Flat-screen TV

View

View

Bedroom

Childrens' cribs

Physical distancing

Single-room AC for guest accommodation
Business Deluxe, Guest room, 1 Queen, Reforma Tower
Room Type: Double
Room Size: 28 m2
1 Queen bed(s) Bed

Bathroom

Shower, Bathtub or shower

General

Air conditioning

Bedroom

Childrens' cribs, Extra long beds (> 6.5 ft)

Media & Technology

Flat-screen TV

View

View

Physical distancing

Single-room AC for guest accommodation
Business Deluxe, Guest room, 2 Double, Danubio Tower
Room Type: Double
Room Size: 29 m2
2 Full bed(s) Bed

Bathroom

Private bathroom, Bathtub, Shower

General

Air conditioning

Media & Technology

Flat-screen TV

View

View

Physical distancing

Single-room AC for guest accommodation
Business Deluxe, Guest room, 1 King, Reforma Avenue view
Room Type: Double
Room Size: 32 m2
1 King bed(s) Bed

Bathroom

Private bathroom, Bathtub, Shower

Media & Technology

Flat-screen TV, TV

General

Air conditioning

View

View

Bedroom

Childrens' cribs

Physical distancing

Single-room AC for guest accommodation
Business Deluxe, Guest room, 2 Double, Reforma Avenue view
Room Type: Double
Room Size: 32 m2
2 Full bed(s) Bed

Bathroom

Private bathroom, Bathtub, Shower

General

Air conditioning

Media & Technology

Flat-screen TV

View

View

Physical distancing

Single-room AC for guest accommodation
Business Deluxe Club, Club lounge access, Guest room, 1 King
Room Type: Double
Room Size: 28 m2
1 King bed(s) Bed

Bathroom

Private bathroom, Bathtub, Shower

General

Air conditioning

Media & Technology

Flat-screen TV

View

View

Bedroom

Childrens' cribs

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Complimentary breakfast in the executive lounge, Access to private pool, Concierge services, Complimentary evening snacks and drinks in the executive lounge, Complimentary snacks and drinks in the executive lounge all day, Free gym access

Physical distancing

Single-room AC for guest accommodation
Corner Suite, Club lounge access, 1 Bedroom Suite, 1 King
Room Type: Double
Room Size: 65 m2
1 King bed(s) Bed

General

Air conditioning

Media & Technology

Flat-screen TV

View

View

Bedroom

Childrens' cribs

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Complimentary breakfast in the executive lounge, Access to private pool, Concierge services, Complimentary evening snacks and drinks in the executive lounge, Complimentary snacks and drinks in the executive lounge all day, Free gym access

Physical distancing

Single-room AC for guest accommodation
Business Deluxe Club, Club lounge access, Guest room
Room Type: Double
Room Size: 28 m2
1 Queen bed(s) Bed

Bathroom

Additional bathroom, Shared bathroom, Bathtub, Shower

General

Air conditioning

Media & Technology

Flat-screen TV

View

View

Bedroom

Childrens' cribs

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Complimentary breakfast in the executive lounge, Access to private pool, Concierge services, Complimentary evening snacks and drinks in the executive lounge, Complimentary snacks and drinks in the executive lounge all day, Free gym access

Physical distancing

Single-room AC for guest accommodation
Alcove Suite, Club lounge access, 1 Bedroom Suite, 1 King
Room Type: Double
Room Size: 49 m2
1 King bed(s) Bed

Bathroom

Private bathroom, Bathtub, Shower

General

Air conditioning

Media & Technology

Flat-screen TV

View

View

Bedroom

Childrens' cribs

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Complimentary breakfast in the executive lounge, Access to private pool, Concierge services, Complimentary evening snacks and drinks in the executive lounge, Complimentary snacks and drinks in the executive lounge all day, Free gym access

Physical distancing

Single-room AC for guest accommodation
Junior Suite, Club lounge access, 1 Bedroom Junior Suite
Room Type: Double
Room Size: 55 m2
1 King bed(s) Bed

General

Air conditioning

Media & Technology

Flat-screen TV

View

View

Bedroom

Childrens' cribs

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Complimentary breakfast in the executive lounge, Access to private pool, Concierge services, Complimentary evening snacks and drinks in the executive lounge, Complimentary snacks and drinks in the executive lounge all day, Free gym access

Physical distancing

Single-room AC for guest accommodation
Classic, Guest room, 2 Double, Danubio Tower
Room Type: Double
Room Size: 29 m2
2 Full bed(s) Bed

Bathroom

Private bathroom, Bathtub, Shower

General

Air conditioning

Media & Technology

Flat-screen TV

View

View

Bedroom

Childrens' cribs

Physical distancing

Single-room AC for guest accommodation
Penthouse, Club level, 1 Bedroom Penthouse Suite, 1 King
Room Type: Suite
Room Size: 147 m2
1 King bed(s) Bed

General

Air conditioning

Physical distancing

Single-room AC for guest accommodation
Business Deluxe Club, Club lounge access, Guest room, 1 King
Room Type: Double
Room Size: 32 m2
1 King bed(s) Bed

Bathroom

Private bathroom, Bathtub, Shower

General

Air conditioning

Bedroom

Childrens' cribs

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Complimentary breakfast in the executive lounge, Access to private pool, Concierge services, Complimentary evening snacks and drinks in the executive lounge, Complimentary snacks and drinks in the executive lounge all day, Free gym access

Physical distancing

Single-room AC for guest accommodation
Business Deluxe Club, Club lounge access, Guest room
Room Type: Double
Room Size: 32 m2
2 Full bed(s) Bed

Bathroom

Private bathroom, Bathtub, Shower

General

Air conditioning

Media & Technology

Flat-screen TV

Bedroom

Childrens' cribs

Exclusive services

Complimentary afternoon snacks and drinks in the executive lounge, Complimentary breakfast in the executive lounge, Access to private pool, Concierge services, Complimentary evening snacks and drinks in the executive lounge, Complimentary snacks and drinks in the executive lounge all day, Free gym access

Physical distancing

Single-room AC for guest accommodation
Malmaison Two-Bedroom Penthouse Suite - Club Leve
Room Type: Suite
Marco Polo Presidential Corner Room with Angel View - Club Level
Room Type: Double

FAQ's

Is this Colonia Cuauhtemoc hotel pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Colonia Cuauhtemoc hotel?

Check-in time for Colonia Cuauhtemoc hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Colonia Cuauhtemoc hotel have a swimming pool?

Yes, this Colonia Cuauhtemoc hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Colonia Cuauhtemoc hotel?

Best-rates for the Colonia Cuauhtemoc hotel starts from $159 per night with includes Accessibility, Security/Safety, Internet, Parking, Pet Friendly, Balcony/Terrace, Sports/Activities, Breakfast, Air Conditioner, Fireplace/Heating, Bar, Laundry, Pool, Transportation/Shuttle, EV Charge Station, Business Services, Wellness Facilities, Restaurant, Guest Services, Child Friendly, Wheelchair Accessible with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Colonia Cuauhtemoc hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Colonia Cuauhtemoc hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Colonia Cuauhtemoc hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Colonia Cuauhtemoc hotel?

Based on the information reported by the owner or manager, the Colonia Cuauhtemoc hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Colonia Cuauhtemoc hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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Nightly rates from:
USD159
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