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Puerta del Cielo Hotel Origen | Hotel in Bacalar

| 9.6 (156 Reviews) |  1 Bathroom
Bacalar Hotel | Puerta del Cielo Hotel Origen

Hotel in Bacalar

This smoke-free hotel features 2 outdoor pools, a restaurant, and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, spa services, and a 24-hour front desk.
Puerta del Cielo Hotel Origen offers 14 air-conditioned accommodations with espresso makers and safes. Rooms open to furnished balconies or patios. Accommodations offer separate sitting areas. Beds feature Egyptian cotton sheets, down comforters, and premium bedding. 42-inch Smart televisions come with digital channels.

Bathrooms include separate bathtubs and showers with deep soaking bathtubs and rainfall showerheads. Bathrooms are also outfitted with bathrobes, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include complimentary bottled water and irons/ironing boards. A nightly turndown service is provided and housekeeping is offered daily. Amenities available on request include in-room massages.


2 outdoor swimming pools are on site.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
TV
View
Balcony/Terrace
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Breakfast
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Soap
  • Deep soaking bathtub
  • Private bathroom
  • Shampoo
  • Bathrobes
  • Separate bathtub and shower
  • Towels
  • Rainfall showerhead
  • Free toiletries
  • Toilet paper
  • Hair dryer
Bedroom
  • Laptop-friendly workspace
  • Separate sitting area
  • Turndown service
  • Iron/ironing board
  • Phone
  • Window screens
  • In-room massage
  • Safe
  • Egyptian cotton sheets
  • Blackout drapes/curtains
  • Down comforter
  • Air conditioning
  • Bed sheets
  • Premium bedding
Breakfast
  • 1 restaurant
  • Cooked-to-order breakfast available for a fee daily 7:30 AM–noon: MXN 250-500 per person
  • 1 poolside bar and 1 bar
  • Free bottled water
  • Espresso maker
Parking
  • Free uncovered self parking on site
  • Electric car charging station on site
Accessibility
  • Handrails in stairways
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Well-lit path to entrance
Activities
  • Kayaking
  • Hiking/biking trails
  • Windsurfing
  • Motor boating
  • Boat tours
  • Ecotours
  • Fishing
  • Jet skiing
  • Snorkeling
  • 2 outdoor pools
  • Spa services
Entertainment
  • 42-inch Smart TV
  • Digital channels
General
  • Couples dining
  • Smoke-free property
  • Romance packages available
  • Mosquito nets
  • Beach towels
  • Front-desk safe
  • Banquet hall
  • Spanish
  • English
Guest Services
  • 2 outdoor pools
  • Wedding services
  • Luggage storage
  • Daily housekeeping
  • Turndown service
  • 24-hour front desk
Internet
  • Available in some public areas: Free WiFi
  • In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)
  • Available in all rooms: Free WiFi
Outdoors
  • Pool sun loungers
  • Outdoor furniture
  • Beach umbrellas
  • Beach loungers
  • Pool umbrellas
  • Furnished balcony or patio

Policies

Check-in
Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon
Child Policy
Children 17 and younger are not allowed at this property. all guests older than 17 are welcome.
Payment Policy
Fee for cooked-to-order breakfast: approximately mxn 250 to 500 per person the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash cashless transactions are available long-term renters welcome safety features at this property include a fire extinguisher and a first aid kit this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room property registration number 010-007-002759/2024

Reviews

Sofia
Apr 20, 2026 08:43:06 PM
Review Score:   10
Summary: The hotel is super cute and welcoming. The staff is wonderful and helpful at all times, always caring about our experience in the hotel. It was my birthday and they decorated our room and gave us a bottle of sparkling. You cannot miss the private dinner experience. We had it on the bangalo, the food was amazing (order the catch of the day) and the vibes were immaculate. We will never forget that night! We truly loved our experience in Bacalar! The lake is so amazing to swim and hotel is close to the city center!
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Room Arrangement

Room Info Facilities
Superior Studio Suite, Terrace, Lakeside
Room Size: 646 square feet m2
1 Queen Bed
Superior Studio Suite, Terrace, Lakeside

General

Square meters - 60, Square feet - 646, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Lagoon view, Ping - 18, Location - ground floor, Bed count minimum 1, Bed count maximum 1
Standard Room, Terrace, Partial Lake View
Room Size: 431 square feet m2
1 Queen Bed
Standard Room, Terrace, Partial Lake View

General

Square meters - 40, Square feet - 431, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Partial lake view, Ping - 12, Location - top floor, Bed count minimum 1, Bed count maximum 1
Studio Suite, 1 Queen Bed, Terrace, Lagoon View
Room Size: 646 square feet m2
1 Queen Bed
Studio Suite, 1 Queen Bed, Terrace, Lagoon View

General

Square meters - 60, Square feet - 646, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Lagoon view, Ping - 18, Bed count minimum 1, Bed count maximum 1
Grand Studio Suite, Terrace, Lakeside
Room Size: 861 square feet m2
1 Queen Bed
Grand Studio Suite, Terrace, Lakeside

General

Square meters - 80, Square feet - 861, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Lagoon view, Ping - 24, Location - top floor, Bed count minimum 1, Bed count maximum 1
Standard Room, Terrace, Garden View
Room Size: 431 square feet m2
1 Queen Bed
Standard Room, Terrace, Garden View

General

Square meters - 40, Square feet - 431, Garden view, No rollaway/extra beds, No cribs (infant beds), Number of bedrooms - 1, Ping - 12, Location - ground floor, Bed count minimum 1, Bed count maximum 1

FAQ's

Is this property pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the property have a swimming pool?

Yes, this Bacalar hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in property?

Best-rates for the Bacalar hotel starts from $187 per night with includes View, Bedding/Linens, Restaurant, Toiletries, Internet, Laundry, Parking, TV, Balcony/Terrace, Security/Safety, Business Services, Spa, Bar, Kitchen, Air Conditioner, Pool, Wellness Facilities, Guest Services, Breakfast with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is property a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is not considered to be a family-friendly property. As reported by the owner or manager, the hotel has not specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the property wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Bacalar hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the property?

Based on the information reported by the owner or manager, the Bacalar hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for property?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.