Hotel Zihua Caracol | Hotel in Zihuatanejo

| 7.4 (247 Reviews) |  1 Bathroom
Playa la Madera Hotel | Hotel Zihua Caracol

Hotel in Playa la Madera, Zihuatanejo

Along with 2 restaurants, this smoke-free hotel has an outdoor pool and a bar/lounge. Free WiFi in public areas and free self parking are also provided. Additionally, a coffee shop/cafe, a 24-hour front desk, and a garden are onsite.
Hotel Zihua Caracol offers 30 air-conditioned accommodations, which are accessible via exterior corridors and feature safes. Each accommodation is individually furnished. Televisions come with cable channels. Bathrooms include showers. Hypo-allergenic bedding and irons/ironing boards can be requested. Housekeeping is provided daily.
Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
TV
Balcony/Terrace
Accessibility
Security/Safety
Business Services
Bedding/Linens
Restaurant
Bar
Guest Services
Breakfast
Barbecue/Outdoor Cooking
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Shampoo
  • Soap
  • Toilet paper
  • Towels
  • Shower
  • Private bathroom
Bedroom
  • Hypo-allergenic bedding
  • Air conditioning
  • Bed sheets
  • Iron/ironing board (on request)
  • Access via exterior corridors
  • Individually furnished
  • Safe
Breakfast
  • 1 bar
  • 2 restaurants and 1 coffee shop/cafe
  • Full breakfast available for a fee daily 8:00 AM–11:00 AM: MXN 150 for adults and MXN 105 for children
Parking
  • Free uncovered self parking on site
  • Height restrictions apply for onsite parking
  • Limited onsite parking
Accessibility
  • Upper floors accessible by stairs only
  • This property does not have elevators
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Well-lit path to entrance
Activities
  • Beach access
  • Jet skiing
  • Mountain biking
  • Golfing
  • Hiking/biking trails
  • Snorkeling
  • Ecotours
  • Outdoor pool
Entertainment
  • Cable channels
  • 30-inch TV
General
  • Banquet hall
  • English
  • Spanish
  • Smoke-free property
Guest Services
  • Outdoor pool
  • 24-hour front desk
  • Luggage storage
  • Daily housekeeping
  • Multilingual staff
Internet
  • Available in some public areas: Free WiFi
Outdoors
  • Terrace
  • BBQ grill(s)
  • Pool sun loungers
  • Garden
  • Pool umbrellas

Policies

Check-in
Check-in start time: 3 pm; check-in end time: 10 pm early check-in fee: mxn 500 early check-in subject to availability late check-in subject to availability minimum check-in age: 18
Check-out
A late check-out fee will be charged check-out before 11:00 am contactless check-out available
Child Policy
Children are welcome. kids stay free! up to 2 children 1 year old and younger stay free when using existing bedding. rollaway/extra beds are not available. cribs (infant beds) are not available.
Payment Policy
Fee for full breakfast: approximately mxn 150 for adults and mxn 105 for children early check-in fee: mxn 500 (subject to availability) a late check-out fee will be charged the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card may be required at check-in for incidental charges safety features at this property include a fire extinguisher special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards; cash is not accepted this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Floyd
Jan 13, 2026 05:39:09 AM
Review Score:   10
Summary: I booked this property online from Canada for 4 days thinking I would look around for a place to stay for a month when I arrived. I quickly noticed how nice the resort and staff were but after my 4 days I had to relocate as the property was full. The manager Gerardo was fantastic and he put in time on his own accord to find me a suitable property to relocate to. I highly recommend this property, it has everything you need and you get the best value here. It’s just simply a lovely resort and is so close to the beach. Don’t do as I did, only booking for 4 days, book your whole vacation at the Caracol!!
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Room Arrangement

Room Info Facilities
Suite King Size
Room Size: 388 square feet m2
1 King Bed
Suite King Size

General

Number of living rooms 0, Number of bedrooms - 0, Garden view, Ping - 11, Square meters - 36, Square feet - 388, Bed count minimum 1, Bed count maximum 1
Standard Room, 2 Double Beds
Room Size: 172 square feet m2
2 Double Beds
Standard Room, 2 Double Beds

General

Number of living rooms 0, Square feet - 172, Ping - 5, Number of bedrooms - 1, Shower only, Square meters - 16, Bed count minimum 2, Bed count maximum 2
Suite Familiar
Room Size: 452 square feet m2
2 King Bed and Double Bed
Suite Familiar

General

Square meters - 42, Number of bedrooms - 1, Partial ocean view, Ping - 13, Square feet - 452, Bed count minimum 2, Bed count maximum 2
Standard Room King Size
Room Size: 388 square feet m2
1 King Bed
Standard Room King Size

General

Free WiFi, Tile flooring in room, Number of bedrooms - 1, Ping - 11, Free WiFi (limited) device count 2, Square meters - 36, Square feet - 388, Bed count minimum 1, Bed count maximum 1, City view

FAQ's

Is this Hotel Zihua Caracol pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel Zihua Caracol have a swimming pool?

Yes, this Hotel Zihua Caracol has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Zihua Caracol?

Best-rates for the Hotel Zihua Caracol starts from $92 per night with includes Breakfast, Barbecue/Outdoor Cooking, Laundry, Parking, Pool, Balcony/Terrace, Security/Safety, Restaurant, Child Friendly, TV, Business Services, Bar, Guest Services, Air Conditioner, Accessibility, Bedding/Linens, Internet with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel Zihua Caracol a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Zihua Caracol wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Zihua Caracol has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Zihua Caracol?

Based on the information reported by the owner or manager, the Hotel Zihua Caracol indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Zihua Caracol?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD92
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