Hotel Villa Mercedes Palenque | Hotel in Palenque

| 9.0 (781 Reviews) |   Pet Friendly  5 Bathrooms  16 Guests
Palenque Hotel | Hotel Villa Mercedes Palenque

Hotel in Palenque

Set in tropical gardens in Palenque, this hotel has 2 outdoor pools and a Mayan-style spa. Located in a collection of charming thatched buildings, rooms feature satellite TV and a private bathroom. The restaurant at the Hotel Villa Mercedes Palenque serves traditional Mexican food. There is also a poolside bar with a terrace, loungers and hammocks. Palenque Airport is just 15 minutes’ drive from the hotel, which also offers babysitting services.

Hotel Villa Mercedes Palenque is located in Palenque.

This 74 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: View, Balcony/Terrace, Transportation/Shuttle, and several others. This is a 5 star rated property and has over 781 reviews with the average score of 9 . Coming to Palenque and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 74 Bedrooms Hotel if you want to learn more about this place in Palenque. These details are authentic, as they are provided by our partner, booking.com.

This Hotel Villa Mercedes Palenque in Palenque is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Hotel Villa Mercedes Palenque”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Parking
Pet Friendly
Pool
Designated Smoking Area
View
Wheelchair Accessible
Ocean View
Balcony/Terrace
Oceanfront
Accessibility
Transportation/Shuttle
Security/Safety
Business Services
Sports/Activities
Wellness Facilities
Spa
Fireplace/Heating
Restaurant
Bar
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Breakfast
  • Restaurant
  • Breakfast in the room
  • Kid-friendly buffet
  • Bar
  • Kids' meals
  • Wine/Champagne
  • Fruit
  • Coffee house on site
Parking
  • Accessible parking
  • Parking
  • Free parking
  • Private Parking
Accessibility
  • Wheelchair accessible
  • Toilet with grab rails
  • Raised toilet
Activities
  • Spa
  • Back massage
  • Spa facilities
  • Public Bath
  • Spa lounge/Relaxation area
  • Foot massage
  • Fitness center
  • Walking tours
  • Open-air bath
  • Massage
  • Couples' massage
  • Fitness
  • Full-body massage
Entertainment
  • Board games/Puzzles
  • Indoor play area
General
  • Family rooms
  • Air conditioning
  • Facilities for disabled guests
  • Designated smoking area
  • Safe
  • Smoke-free property
  • Heating
  • Non-smoking rooms
  • Pet friendly
Guest Services
  • Daily housekeeping
  • 24-hour front desk
  • Fax/Photocopying
  • Suit press
  • Baggage storage
  • Ironing service
  • Express check-in/out
  • Concierge
  • Grocery deliveries
  • Business center
  • Shuttle service (additional charge)
  • Meeting/Banquet facilities
  • Shuttle service
  • Tour desk
  • Packed lunches
  • Babysitting/Child services
  • Laundry
  • Airport shuttle
  • Airport shuttle (additional charge)
  • Room service
  • Invoice provided
Internet
  • Internet
  • Free Wifi
  • Wifi
Outdoors
  • Outdoor pool (year-round)
  • Outdoor furniture
  • Outdoor pool
  • Sun deck
  • Garden
Security/Safety
  • CCTV in common areas
  • 24-hour security
  • Smoke alarms
  • CCTV outside property
  • Security alarm
  • Fire extinguishers
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Use of cleaning chemicals that are effective against coronavirus
  • Property cleaned by professional cleaning companies
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • All plates, cutlery, glasses, and other tableware sanitized
  • Delivered food covered securely
  • Physical distancing in dining areas
  • Food can be delivered to guest accommodation
  • Breakfast to-go containers
  • First aid kits available
  • Process in place to check health of guests
  • Access to healthcare professionals
  • Staff follow all safety protocols as directed by local authorities
  • Hand sanitizer in guest accommodation and common areas
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Cashless payment available
  • Physical distancing rules followed
  • Contactless check-in/out
Spa
  • Beach umbrellas
  • Swimming pool
  • Beach chairs/Loungers
  • Infinity pool
  • Pool bar
Transportation/Shuttle
  • Airport pickup
  • Airport drop-off

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Free cancellation
Pet Policy
Pets are allowed and charges may apply.

Please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation.

Reviews

Value for money:
8.56
Location:
9.31
Staff:
8.72
Facilities:
8.93
Comfort:
9.15
Cleanliness:
9.17
andreas
Mar 16, 2026 07:00:00 AM
Review Score:   10
Germany
Reviewer Type: Couple
Travel Purpose: leisure
Positive: We had an executive room (next to the pond). Really nice. The booked room (standard) had no view at all. The pool and the garden are beautiful and well maintained. The restaurant may not be cozy but the food is really good. Staff very friendly.
Negative: Staff at the reception quite unfriendly and next to no help at all. Hard to believe that at such an important position you find such unmotivated personnel.
Summary: Certainly a good choice.
See All Reviews

Room Arrangement

Room Info Facilities
Double Room with Two Double Beds
Room Type: Quad
Room Size: 27 m2
2 Full bed(s) Bed

General

Air conditioning, Fan, Safe, Fire extinguisher, Smoke Alarm, Private entrance, Iron, Mosquito net

Media & Technology

Flat-screen TV, TV, Cable channels, Telephone

Bathroom

Shampoo, Private bathroom, Free toiletries, Toilet paper, Towels, Bathtub or shower, Hairdryer, Toilet

Services

Wake-up service/Alarm clock, Wake-up service

View

Garden view, Lake view, View, Pool view

Kitchen

Dining table, Coffee machine

Accessibility

Toilet with grab rails, Entire unit wheelchair accessible, Roll-in shower, Entire unit located on ground floor

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Bedroom

Childrens' cribs
King Room
Room Type: Double
Room Size: 27 m2
1 King bed(s) Bed

General

Air conditioning, Fan, Safe, Private entrance, Iron, Mosquito net

Media & Technology

Flat-screen TV, TV, Cable channels, Telephone

Bathroom

Shampoo, Private bathroom, Free toiletries, Toilet paper, Towels, Bathtub or shower, Hairdryer, Toilet

Services

Wake-up service/Alarm clock, Wake-up service

View

Garden view

Kitchen

Dining table, Coffee machine

Accessibility

Toilet with grab rails, Entire unit located on ground floor

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Bedroom

Childrens' cribs
Superior King Room
Room Type: Double
Room Size: 27 m2
1 King bed(s) Bed

General

Air conditioning, Fan, Safe, Private entrance, Iron, Mosquito net

Media & Technology

Flat-screen TV, TV, Cable channels, Telephone

Bathroom

Shampoo, Private bathroom, Free toiletries, Toilet paper, Towels, Bathtub or shower, Hairdryer, Toilet

Services

Wake-up service/Alarm clock, Wake-up service

View

Garden view

Kitchen

Dining table, Coffee machine

Accessibility

Entire unit located on ground floor

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Bedroom

Childrens' cribs
Superior Double Room
Room Type: Double
Room Size: 27 m2
2 Full bed(s) Bed

General

Air conditioning, Fan, Safe, Private entrance, Iron, Mosquito net

Media & Technology

Flat-screen TV, TV, Cable channels, Telephone

Bathroom

Shampoo, Private bathroom, Free toiletries, Toilet paper, Towels, Bathtub or shower, Hairdryer, Toilet

Services

Wake-up service/Alarm clock, Wake-up service

View

Garden view

Kitchen

Dining table, Coffee machine

Accessibility

Entire unit located on ground floor

Pool and Spa

Pool towels

Food & Drink

Bottle of water

Bedroom

Childrens' cribs
Double Room - Disability Access
Room Type: Double
Room Size: 27 m2
2 Twin bed(s) Bed

Bedroom

Childrens' cribs
Deluxe King Suite
Room Type: Suite
Room Size: 27 m2
1 Queen bed(s) Bed

Bedroom

Childrens' cribs

FAQ's

Is this Hotel Villa Mercedes Palenque pet-friendly for guests?

Yes, pets are allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Hotel Villa Mercedes Palenque?

Check-in time for Hotel Villa Mercedes Palenque starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Hotel Villa Mercedes Palenque have a swimming pool?

Yes, this Hotel Villa Mercedes Palenque has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Villa Mercedes Palenque?

Best-rates for the Hotel Villa Mercedes Palenque starts from $71 per night with includes Child Friendly, Internet, Air Conditioner, Pool, Designated Smoking Area, Wheelchair Accessible, Ocean View, Fireplace/Heating, Guest Services, Parking, Accessibility, Business Services, Wellness Facilities, Entertainment, Laundry, Pet Friendly, View, Balcony/Terrace, Transportation/Shuttle, Security/Safety, Restaurant, Bar, Breakfast, Oceanfront, Sports/Activities, Spa with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel Villa Mercedes Palenque a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 5 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Villa Mercedes Palenque wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Villa Mercedes Palenque is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Villa Mercedes Palenque?

Based on the information reported by the owner or manager, the Hotel Villa Mercedes Palenque indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Villa Mercedes Palenque?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD71
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