Is this Hotel Sombra del Agua pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Hotel Sombra del Agua have a swimming pool?

No, this Hotel Sombra del Agua does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Hotel Sombra del Agua?

Best-rates for the Hotel Sombra del Agua starts from $102 per night with includes TV, Balcony/Terrace, Wellness Facilities, Internet, Laundry, Air Conditioner, Parking, Security/Safety, Business Services, Bar, Guest Services, Bedding/Linens, Fireplace/Heating, Restaurant, Toiletries, Breakfast, Child Friendly with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Hotel Sombra del Agua a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Hotel Sombra del Agua wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Hotel Sombra del Agua has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Hotel Sombra del Agua?

Based on the information reported by the owner or manager, the Hotel Sombra del Agua indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Hotel Sombra del Agua?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Hotel Sombra del Agua | Hotel in San Cristóbal de las Casas

Name: Hotel Sombra del Agua
Address: San Cristóbal de las Casas, CHIS, Mexico, MX
Price range: Prices for upcoming dates start at $102 per night
Rating: 9.4

| 9.4 (1003 Reviews) | 1 Bathroom

Zona Centro Hotel | Hotel Sombra del Agua

Hotel in Zona Centro, San Cristóbal de las Casas

Colonial hotel with a 24-hour front desk and a restaurant
This smoke-free hotel features a restaurant, a bar/lounge, and a snack bar/deli. WiFi in public areas is free. Other amenities include a conference center, a meeting room, and concierge services.
Hotel Sombra del Agua offers 78 air-conditioned accommodations with safes and hair dryers. Beds feature premium bedding. Smart televisions come with premium cable channels.

Bathrooms include showers and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Housekeeping is provided daily.

Amenities

Air Conditioner

Parking

Balcony/Terrace

Security/Safety

Business Services

Bedding/Linens

Wellness Facilities

Fireplace/Heating

Restaurant

Bar

Toiletries

Guest Services

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Free toiletries

Private bathroom

Hair dryer

Towels

Shower

Bedroom

Premium bedding

Heating

Air conditioning

Bed sheets

Safe

Iron/ironing board

Breakfast

Cooked-to-order breakfast available for a fee daily 7:00 AM–noon: MXN 200-300 for adults and MXN 120-180 for children

1 bar

Room service available

1 restaurant

Parking

Free offsite parking within 328 ft

Height restrictions apply for onsite parking

Limited onsite parking

Onsite parking options include a carport

Accessibility

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Upper floors accessible by stairs only

This property does not have elevators

Wheelchairs available on site

Wheelchair accessible (may have limitations)

Tile flooring in public areas

Front entrance ramp

Entertainment

Cable channels

Premium channels

Smart TV

General

Meeting room

Conference center

Reception hall

Front-desk safe

Spanish

English

Smoke-free property

Guest Services

Snack bar/deli

Concierge services

Daily housekeeping

Tour/ticket assistance

Luggage storage

Multilingual staff

Wedding services

24-hour front desk

Porter/bellhop

Internet

Available in all rooms: Free WiFi and wired Internet

Available in some public areas: Free WiFi

Outdoors

Garden

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are available for mxn 450 per night. cribs (infant beds) are not available.

Payment Policy

Fee for cooked-to-order breakfast: approximately mxn 200 to 300 for adults, and mxn 120 to 180 for children rollaway bed fee: mxn 450 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

Pets not allowed (service animals are welcome, and are exempt from fees)

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards and cash

Reviews

Alberto

Oct 15, 2025 09:08:35 PM

Review Score: 8

Summary: Restaurant service was very slow. We cancelled our order and had bfast at another place

See All Reviews

Room Arrangement

Room Info	Facilities
Classic Room, 2 Double Beds Room Size: m² 2 Double Beds	General Number of living rooms 0, No rollaway/extra beds, Number of bedrooms - 0, Bed count minimum 2, Bed count maximum 2
Superior Room, 1 King Bed Room Size: m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Classic Room, 1 King Bed Room Size: m² 1 King Bed	General Number of living rooms 0, Outdoor spaces not available, No rollaway/extra beds, Number of bedrooms - 0, Bed count minimum 1, Bed count maximum 1
Family Room Room Size: m² 2 King Bed and Twin Sofa Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Superior Room, 2 Double Beds Room Size: m² 2 Double Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 0, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Suite, 1 King Bed Room Size: m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 1, Bed count minimum 1, Extra bed count 1, Bed count maximum 1
Deluxe Suite, 2 Double Beds Room Size: m² 2 Double Beds	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 1, Extra bed count 1, Bed count minimum 2, Bed count maximum 2
Deluxe Suite, 1 King Bed Room Size: m² 1 King Bed	General Number of living rooms 0, Rollaway/extra beds (surcharge), Number of bedrooms - 1, Bed count minimum 1, Extra bed count 1, Bed count maximum 1