Hotel Los Itzaes by 5th av | Hotel in Playa del Carmen

| 9.0 (236 Reviews) |  1 Bathroom
Centro Hotel | Hotel Los Itzaes by 5th av

Hotel in Centro, Playa del Carmen

This smoke-free hotel features an outdoor pool, a snack bar/deli, and coffee/tea in a common area. WiFi in public areas is free. Additionally, a business center, a meeting room, and concierge services are onsite.
Hotel Los Itzaes by 5th av offers 16 air-conditioned accommodations with minibars and safes. Rooms open to balconies. Cable television is provided.

Bathrooms include showers, complimentary toiletries, and hair dryers. This Playa del Carmen hotel provides complimentary wireless Internet access. Additionally, rooms include ceiling fans and blackout drapes/curtains. Housekeeping is offered daily and irons/ironing boards can be requested.


Recreational amenities at the hotel include an outdoor pool.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Pool
TV
View
Ocean View
Balcony/Terrace
Security/Safety
Business Services
Bedding/Linens
Wellness Facilities
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Laundry

Facility Overview

Bathrooms
  • Shower
  • Towels
  • Hair dryer
  • Free toiletries
  • Private bathroom
Bedroom
  • Rollaway/extra beds (surcharge)
  • Ceiling fan
  • Blackout drapes/curtains
  • Bed sheets
  • Air conditioning
  • Iron/ironing board (on request)
  • Safe
  • Soundproofing
Breakfast
  • Continental breakfast available for a fee daily 7:00 AM–11:00 AM: USD 7-10 for adults and USD 7-10 for children
  • Coffee/tea in common area(s)
  • Minibar
Parking
  • Offsite parking within 16 ft (USD 15 per day)
  • 24-hour roundtrip airport shuttle (surcharge)
Accessibility
  • This property does not have elevators
Activities
  • Skydiving
  • Ziplining
  • Theme parks
  • Beach access
  • Cave exploring
  • Ecotours
  • Golfing
  • Hiking/biking trails
  • Bicycle rentals
  • Outdoor pool
Entertainment
  • Cable channels
  • 32-inch TV
General
  • Meeting room
  • Business center
  • Banquet hall
  • Front-desk safe
  • Library
  • French
  • Spanish
  • English
  • Beach towels
  • Smoke-free property
  • Romance packages available
Guest Services
  • Rollaway/extra beds (surcharge)
  • Babysitting (surcharge)
  • Outdoor pool
  • Laundry facilities
  • Soundproofed rooms
  • Snack bar/deli
  • 24-hour front desk
  • Daily housekeeping
  • Multilingual staff
  • Concierge services
  • Luggage storage
  • Tour/ticket assistance
  • Laundry facilities
  • Dry cleaning service
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired Internet
Outdoors
  • Terrace
  • Garden
  • Pool sun loungers
  • Pool umbrellas
  • Balcony
Spa
  • Massages
  • Body treatments

Policies

Check-in
Check-in start time: 3 pm; check-in end time: 5:30 am contactless check-in available minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available
Child Policy
Children are welcome. kids stay free! up to 2 children 10 years old and younger stay free when using existing bedding. rollaway/extra beds are available for usd 10.0 per stay. cribs (infant beds) are not available.
Payment Policy
Fee for continental breakfast: approximately usd 7 to 10 for adults, and usd 7 to 10 for children airport shuttle fee: usd 130 per vehicle (roundtrip) nearby parking fee: usd 15 per day (16 ft away) pet deposit: usd 100 per stay pet fee: usd 10 per pet, per day rollaway bed fee: usd 10.0 per stay the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
2 total (up to 22 lbs per pet) food and water bowls are available pets allowed for an extra charge of usd 10 per pet, per day, plus a deposit of usd 100 per stay pets cannot be left unattended specific rooms only, restrictions apply; pet-friendly rooms can be requested by contacting the property at the number on the booking confirmation welcoming dogs only

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed the name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room this property reserves the right to pre-authorize the guest's credit card prior to arrival.

Reviews

Vivian E.
Apr 9, 2026 11:13:55 PM
Review Score:   6
Summary: Amazing staff and location! The room, specifically the bathroom, was in need of a deep cleaning. There was mold in the shower and you can tell they only do a very superficial cleaning. Also, just a heads-up, the hotel is next to a bar with a 2nd floor terrace and you can hear the music until very late.
See All Reviews

Room Arrangement

Room Info Facilities
Standard Double Room
Room Size: 364 square feet m2
2 Double Beds
Standard Double Room

General

Pet-friendly room, Ping - 10.23, Phone, Extra bed count 1, Square meters - 34, Square feet - 364, Bed count minimum 2, City view, Bed count maximum 2
Standard Room
Room Size: 364 square feet m2
1 King Bed
Standard Room

General

Pet-friendly room, Ping - 10.23, Phone, Bed count minimum 1, Extra bed count 1, Square meters - 34, Square feet - 364, Bed count maximum 1, City view
Junior Suite, 1 King Bed
Room Size: 635 square feet m2
1 King Bed
Junior Suite, 1 King Bed

General

Square feet - 635, Number of living rooms 0, Ping - 17.85, Desk, Number of bedrooms - 1, Pets not allowed, Square meters - 59, Bed count minimum 1, Extra bed count 1, Bed count maximum 1, City view
Junior Suite
Room Size: 635 square feet m2
3 Double Beds and Double Sofa Bed
Junior Suite

General

Square feet - 635, Number of living rooms 0, Ping - 17.85, Deep soaking bathtub, Number of bedrooms - 0, Desk, Pets not allowed, Square meters - 59, Bed count maximum 3, Extra bed count 1, City view, Bed count minimum 3

FAQ's

Is this Centro hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Centro hotel?

Check-in time for Centro hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Centro hotel have a swimming pool?

Yes, this Centro hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Centro hotel?

Best-rates for the Centro hotel starts from $70 per night with includes Air Conditioner, Balcony/Terrace, Child Friendly, Internet, Laundry, Breakfast, Pool, TV, Business Services, Bedding/Linens, Guest Services, Entertainment, View, Ocean View, Security/Safety, Wellness Facilities, Bar, Toiletries with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Centro hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Centro hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Centro hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Centro hotel?

Based on the information reported by the owner or manager, the Centro hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Centro hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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