Is this High Garden Grand Hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the High Garden Grand Hotel have a swimming pool?

Yes, this High Garden Grand Hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

Is High Garden Grand Hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 3 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the High Garden Grand Hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the High Garden Grand Hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the High Garden Grand Hotel?

Based on the information reported by the owner or manager, the High Garden Grand Hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for High Garden Grand Hotel?

Based on the information reported by the owner or manager, details for the cancellation policy for the High Garden Grand Hotel are as follows: <span class='color-primary cursor-pointer js-cancellation-policy' id='js-cancellation-policy'>Cancellation policy</span> Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

High Garden Grand Hotel | Hotel in Mazatlán

| 9.0 (288 Reviews) | 1 Bathroom

Lomas de Mazatlan Hotel | High Garden Grand Hotel

Hotel in Lomas de Mazatlan, Mazatlán

Hotel with 2 restaurants, steps from The Mazatlan Malecón
This smoke-free hotel features 2 restaurants, an outdoor pool, and 2 bars/lounges. Free WiFi in public areas and free self parking are also provided. Other amenities include a poolside bar, a snack bar/deli, and a children's pool.
Change of towels is available on request.
High Garden Grand Hotel offers 150 air-conditioned accommodations with safes and hair dryers. Each accommodation is individually decorated. Flat-screen televisions come with cable channels. Bathrooms include showers.

This Mazatlán hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones; free local calls are provided (restrictions may apply). Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

An outdoor pool and a children's pool are on site. Other recreational amenities include a waterslide.

Amenities

Air Conditioner

Parking

Pool

Balcony/Terrace

Security/Safety

Business Services

Sports/Activities

Bedding/Linens

Wellness Facilities

Restaurant

Bar

Guest Services

Breakfast

Child Friendly

Internet

Laundry

Facility Overview

Bathrooms

Toilet paper

Soap

Shower

Shampoo

Towels

Hair dryer

Private bathroom

Bedroom

Bed sheets

Air conditioning

Individually decorated

Free local calls

Desk

Mobile key entry

Safe

Phone

Breakfast

Buffet breakfast available for a fee daily 7:00 AM–noon: MXN 220 for adults and MXN 150 for children

2 bars/lounges, 1 swim-up bar and 1 poolside bar

2 restaurants

Parking

Free secured, covered self parking on site

Accessibility

This property does not have elevators

Well-lit path to entrance

Front entrance ramp

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

Activities

Outdoor pool

Children's pool

Entertainment

Cable channels

Flat-screen TV

General

Banquet hall

English

Spanish

Smoke-free property

Guest Services

Snack bar/deli

Children's pool

Outdoor pool

Laundry facilities

Waterslide

Change of bedsheets (on request)

Laundry facilities

24-hour front desk

Daily housekeeping

Change of towels (on request)

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Outdoors

Garden

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: midnight late check-in subject to availability minimum check-in age: 18

Check-out

Check-out before noon

Child Policy

Children are welcome. rollaway/extra beds are not available. cribs (infant beds) are not available.

Payment Policy

Fee for buffet breakfast: approximately mxn 220 for adults and mxn 150 for children the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash

Reviews

Carlos F

Aug 30, 2025 03:28:29 AM

Review Score: 6

Summary: The front desk offered horrible customer service. They were rude, not friendly, and they were also questioning every time I walked in in fact, they never gave me a bracelet, but when my guest walked in with me, they demanded that we show our bracelet and I told him I was never given a bracelet. The hotel was not booked and they gave me a room on the third floor when I requested a high room and they told me that they didn’t have enough personnel to clean the room so that’s why I was getting a room on the third floor. I will never stay here ever again.

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Room Arrangement

Room Info	Facilities
Standard Double Room, Lake View Room Size: m² 2 Queen Beds	General Number of living rooms 0, Number of bedrooms - 0, Coffee/tea maker, Lake view, Bed count minimum 2, Bed count maximum 2
Standard Double Room, Pool View Room Size: 320 square feet m² 2 Queen Beds	General Number of living rooms 0, Ping - 9, Square meters - 30, Pool view, Number of bedrooms - 0, Coffee/tea maker, Square feet - 320, Bed count minimum 2, Bed count maximum 2