Cielo Maya Beach Tulum | Hotel in Tulum

| 9.0 (624 Reviews) |  1 Bathroom
Soliman Bay Hotel | Cielo Maya Beach Tulum

Hotel in Soliman Bay, Tulum

At Cielo Maya Beach Tulum, relax by an outdoor pool or hit the private sand beach where you can enjoy snorkeling.
Cielo Maya Beach Tulum offers 18 air-conditioned accommodations with minibars and laptop-compatible safes. Beds feature down comforters and premium bedding. 55-inch Smart televisions come with premium digital channels.

Bathrooms include bathrobes, slippers, complimentary toiletries, and hair dryers. This Tulum hotel provides complimentary wireless Internet access. Additionally, rooms include espresso makers and complimentary bottled water. Housekeeping is offered daily and irons/ironing boards can be requested.


An outdoor pool and a children's pool are on site. Other recreational amenities include a private beach.

The recreational activities listed below are available either on site or nearby; fees may apply.

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Amenities

Air Conditioner
Parking
Pool
Designated Smoking Area
View
Ocean View
Balcony/Terrace
Accessibility
Transportation/Shuttle
Sports/Activities
Bedding/Linens
Wellness Facilities
Spa
Restaurant
Bar
Toiletries
Guest Services
Entertainment
Breakfast
Child Friendly
Internet
Kitchen
Laundry

Facility Overview

Bathrooms
  • Bathrobes
  • Free toiletries
  • Towels
  • Hair dryer
Bedroom
  • Air conditioning
  • Ceiling fan
  • Free cribs/infant beds
  • Premium bedding
  • Down comforter
  • Slippers
  • Laptop-compatible safe
  • Iron/ironing board (on request)
Breakfast
  • 1 restaurant and 1 coffee shop/cafe
  • Room service available
  • 1 bar
  • Free cooked-to-order breakfast available daily 7:00 AM–11:00 AM
  • Free daily reception
  • Minibar
  • Espresso maker
  • Free bottled water
Parking
  • Area shuttle (surcharge)
  • 24-hour roundtrip airport shuttle (surcharge)
  • Free uncovered self parking on site
Accessibility
  • Well-lit path to entrance
  • Handrails in stairways
  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
Activities
  • Ecotours
  • Fishing
  • Theme parks
  • Bicycle rentals
  • Scuba diving
  • Kayaking
  • Outdoor pool
  • Children's pool
  • Boat tours
  • Spa services
  • Arcade/game room
  • Snorkeling
  • Playground
Entertainment
  • Streaming services
  • Digital channels
  • Premium channels
  • 55-inch Smart TV
General
  • Front-desk safe
  • Water dispenser
  • English
  • Spanish
  • TV in lobby
  • Beach towels
  • Mosquito nets
  • Designated smoking areas
Guest Services
  • Outdoor pool
  • Children's pool
  • Free cribs/infant beds
  • Arcade/game room
  • Laundry facilities
  • Snack bar/deli
  • Playground
  • Dry cleaning service
  • Luggage storage
  • Tour/ticket assistance
  • Multilingual staff
  • Laundry facilities
  • 24-hour front desk
  • Concierge services
  • Daily housekeeping
Internet
  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi
Outdoors
  • Picnic area
  • Garden
  • Beach loungers
  • Rooftop terrace
  • Private beachfront location
  • Pool sun loungers
  • Beach umbrellas
Spa
  • Body treatments
  • Manicures and pedicures
  • Massage - on the beach
  • Aromatherapy
  • Massage - Swedish
  • Massage - hot stone
  • Massage - deep-tissue
  • Facials
  • Massage - sports
  • Body scrubs
  • Couples treatment room(s)

Policies

Check-in
Check-in start time: 3 pm; check-in end time: anytime minimum check-in age: 18
Check-out
Check-out before noon contactless check-out available
Child Policy
Children are welcome. kids stay free! up to 2 children 12 years old and younger stay free when using existing bedding. rollaway/extra beds are not available. free cribs (infant beds)!
Payment Policy
Airport shuttle fee: usd 140 per vehicle (one way) the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.
Pet Policy
No pets or service animals allowed

Cashless transactions are available extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges safety features at this property include a fire extinguisher and a smoke detector special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts credit cards, debit cards, and cash this property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room

Reviews

Kay
Mar 7, 2026 08:49:44 PM
Review Score:   10
Summary: Ideal quiet beach hotel. Small, personal friendly staff, lovely beach (yes, there are rocks but go to the end of the dock to avoid them), free snorkle gear and kayaks, a cenote just a 5 minute walk away for an interesting swim as well as a scenic beach bar/cafe. Restaurant in hotel next door as well as the cafe at Cielo (I recommend the coconut shrimp) especially with room service so you can eat on your beachside balcony. Be sure to get one of the 4 beachfront suites. Conviently located for viewing the ruins and cenotes either by car or taxi.
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Room Arrangement

Room Info Facilities
Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area
Room Size: 538 square feet m2
2 Queen Beds
Deluxe Double Room, 2 Queen Beds, Pool View, Garden Area

General

Private bathroom, Square meters - 50, Pool view, Ping - 15, Square feet - 538, Number of bedrooms - 1, Garden view, Wardrobe or closet, Shower only, Bed count minimum 2, Bed count maximum 2
Junior Suite, 1 King Bed with Sofa bed, Garden Area
Room Size: 538 square feet m2
2 King Bed and Twin Sofa Bed
Junior Suite, 1 King Bed with Sofa bed, Garden Area

General

Private bathroom, Square meters - 50, Square feet - 538, Number of bedrooms - 1, Garden view, Ping - 15.12, Wardrobe or closet, Shower only, Bed count minimum 2, Bed count maximum 2
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront
Room Size: 538 square feet m2
2 King Bed and Twin Sofa Bed
Deluxe Suite, 1 King Bed with Sofa bed, Terrace, Oceanfront

General

Wheelchair-width doorways, Square feet - 538, Number of bedrooms - 1, Terrace, Wheelchair accessible, Jetted bathtub, Private bathroom, Square meters - 50, Separate bathtub and shower, Ping - 15.12, Wardrobe or closet, Separate sitting area, Ocean view, Bed count minimum 2, Furnished balcony, Bed count maximum 2
Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View
Room Size: 645 square feet m2
2 King Bed and Double Sofa Bed
Deluxe Suite, 1 King Bed with Sofa bed, Partial Sea View

General

Square feet - 645, Number of bedrooms - 1, Partial ocean view, Sofa bed, Extra bed count 1, Jetted bathtub, Private bathroom, Separate bathtub and shower, Square meters - 60, Ping - 18, Wardrobe or closet, Separate sitting area, Bed count minimum 2, Furnished balcony, Bed count maximum 2

FAQ's

Is this Cielo Maya Beach Tulum pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Cielo Maya Beach Tulum?

Check-in time for Cielo Maya Beach Tulum starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Cielo Maya Beach Tulum have a swimming pool?

Yes, this Cielo Maya Beach Tulum has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Cielo Maya Beach Tulum?

Best-rates for the Cielo Maya Beach Tulum starts from $111 per night with includes Ocean View, Wellness Facilities, Toiletries, Internet, Kitchen, View, Transportation/Shuttle, Sports/Activities, Breakfast, Child Friendly, Laundry, Parking, Balcony/Terrace, Restaurant, Guest Services, Spa, Air Conditioner, Pool, Designated Smoking Area, Accessibility, Bedding/Linens, Bar, Entertainment with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Cielo Maya Beach Tulum a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Cielo Maya Beach Tulum wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Cielo Maya Beach Tulum has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Cielo Maya Beach Tulum?

Based on the information reported by the owner or manager, the Cielo Maya Beach Tulum indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Cielo Maya Beach Tulum?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

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USD111
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