Is this Bacalar hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

Does the Bacalar hotel have a swimming pool?

No, this Bacalar hotel does not have a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Bacalar hotel?

Best-rates for the Bacalar hotel starts from $100 per night with includes View, Balcony/Terrace, Security/Safety, Bedding/Linens, Spa, Entertainment, Internet, Wheelchair Accessible, Guest Services, Breakfast, Child Friendly, Ocean View, Accessibility, Bar, Laundry, Air Conditioner, Toiletries, Kitchen with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Bacalar hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 2 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Bacalar hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Bacalar hotel is wheelchair accessible. Likewise, there is an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Bacalar hotel?

Based on the information reported by the owner or manager, the Bacalar hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Bacalar hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Casa la Joya de Bacalar Lake Front | Hotel in Bacalar

7.8 (22 Reviews) | 1 Bathroom

Bacalar Hotel | Casa la Joya de Bacalar Lake Front

Hotel in Bacalar

Sun and fun on the beach, near Laguna Bacalar Ecological Park
Spa services, concierge services, and a 24-hour front desk are available at this smoke-free capsule hotel. Free full breakfast and free WiFi in public areas are also provided. Other amenities include tour/ticket assistance and a garden.
Casa la Joya de Bacalar Lake Front offers 4 air-conditioned accommodations with free minibar items and espresso makers. Accommodations are furnished with king sofa beds. Pillowtop beds feature down comforters. 55-inch Smart televisions come with cable channels.

Guests can surf the web using the complimentary wireless Internet access (speed: 500+ Mbps (good for 6+ people or 10+ devices)). Additionally, rooms include complimentary bottled water and complimentary toiletries. Hypo-allergenic bedding and irons/ironing boards can be requested.

Amenities

Air Conditioner

View

Wheelchair Accessible

Ocean View

Balcony/Terrace

Accessibility

Security/Safety

Bedding/Linens

Spa

Bar

Toiletries

Guest Services

Entertainment

Breakfast

Child Friendly

Internet

Kitchen

Laundry

Facility Overview

Bathrooms

Free toiletries

Toilet paper

Private bathroom

Soap

Shampoo

Towels

Bedroom

King sofa bed

Rollaway/extra beds (surcharge)

Pillow-top mattress

Air conditioning

Down comforter

Hypo-allergenic bedding

Bed sheets

Iron/ironing board (on request)

Window screens

Breakfast

Free full breakfast available daily 8:00 AM–11:30 AM

Cleaning supplies

Espresso maker

Local meal delivery service

Free minibar

Free bottled water

Griddle

Parking

Free offsite parking within 16 ft

Wheelchair-accessible van parking available

Accessibility

Accessible bathtub

Front entrance ramp

Wheelchair-accessible van parking

Stair-free path to entrance

Wheelchair accessible (may have limitations)

Pool access ramp on site

If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.

This property does not have elevators

Well-lit path to entrance

Wheelchair-accessible pool

Valet for wheelchair-equipped vehicle

Activities

Spa services

Entertainment

55-inch Smart TV

Cable channels

General

French

Spanish

English

Italian

Smoke-free property

Beach towels

Guest Services

Sofa bed

Rollaway/extra beds (surcharge)

Concierge services

24-hour front desk

Tour/ticket assistance

Internet

Available in some public areas: Free WiFi

In-room WiFi speed: 500+ Mbps (good for 6+ people or 10+ devices)

Available in all rooms: Free WiFi

Outdoors

Beachfront location

Terrace

Outdoor entertainment area

Outdoor furniture

Dock

Garden

Spa

Massage - on the beach

Policies

Check-in

Check-in start time: 3:00 pm; check-in end time: anytime minimum check-in age: 18

Check-out

Check-out before 1:00 pm

Child Policy

Children are welcome. rollaway/extra beds are available for mxn 500 per night. cribs (infant beds) are not available.

Payment Policy

Rollaway bed fee: mxn 500 per night the above list may not be comprehensive. fees and deposits may not include tax and are subject to change.

Pet Policy

No pets or service animals allowed

Extra-person charges may apply and vary depending on property policy government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed this property accepts cash

Reviews

Andres

Oct 12, 2025 08:34:00 PM

Review Score: 8

Summary: If you're looking for luxury, you won't find it here. The hotel has many positives, though: our room and the bathroom were both quite spacious. The large balcony, with its view of the lake, was great. That said, if you have knee issues or are very overweight, the room we had won't work. The steps to get to it are steep. Not an issue, unless it is for you personally. In addition, the hotel has its own access (not a beach) to the lake, with complimentary kayaks and paddleboards. Its proximity to the town (5 min by car) makes it very convenient. The one negative I'd highlight is Wi-Fi. It was never fast enough, and sometimes it barely worked.

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Room Arrangement

Room Info	Facilities
Deluxe Quadruple Room, Lagoon View Room Size: 215.3 square feet m² 2 King Bed and Double Sofa Bed	General In-room massage available, Number of living rooms 0, Ping - 6.0, Number of bedrooms - 0, Kitchenette, Lagoon view, Microwave, Laptop-friendly workspace, Extra bed count 2, Square feet - 215.3, Separate dining area, Square meters - 20, Furnished patio, Separate bathtub and shower, Oven, Refrigerator, Bed count minimum 2, Bed count maximum 2
Basic Room Room Size: 129.2 square feet m² 1 Queen Bed	General Mini-fridge, Ping - 3.6, Number of bedrooms - 1, Shower only, Laptop-friendly workspace, Square feet - 129.2, Rainfall showerhead, Bed count minimum 1, Square meters - 12, Bed count maximum 1, Extra bed count 2
Deluxe Double Room, Lagoon View Room Size: 193.8 square feet m² 1 King Bed	General In-room massage available, Ping - 5.4, Lagoon view, Number of bedrooms - 1, Square meters - 18, Laptop-friendly workspace, Extra bed count 2, Mini-fridge, Deep soaking bathtub, Separate bathtub and shower, Desk, Bed count minimum 1, Square feet - 193.8, Bed count maximum 1, Furnished balcony