Arkana 9 Suites by Grupo Amber | Hotel in Playa del Carmen

| 8.1 (102 Reviews) |  7 Bathrooms  15 Guests
Zazil-ha Hotel | Arkana 9 Suites by Grupo Amber

Hotel in Zazil-ha, Playa del Carmen

Arkana 9 Suites by Grupo Amber is well located in the center of Playa del Carmen, and provides an outdoor swimming pool, free WiFi and a terrace. Built in 2018, this 4-star hotel is within a 13-minute walk of Playa del Carmen Beach and 1.6 miles of ADO International Bus Station. The hotel features family rooms. The hotel will provide guests with air-conditioned rooms offering a closet, a coffee machine, a microwave, a toaster, a safety deposit box, a flat-screen TV and a private bathroom with a shower. Selected rooms come with a kitchen with a fridge. Guest rooms at Arkana 9 Suites by Grupo Amber are equipped with a seating area. Playa del Carmen Maritime Terminal is 2 miles from the accommodation, while Church of Guadalupe is a 12-minute walk away. Cozumel International Airport is 22 miles from the property.

Arkana 9 Suites by Grupo Amber is located in Playa del Carmen.

This 8 Bedrooms Hotel is suitable for tourists and travelers. It has several amenities that would guarantee your comfort. These amenities include: Pool, View, Ocean View, and several others. This is a 4 star rated property and has over 102 reviews with the average score of 8.1 . Coming to Playa del Carmen and needing a place to stay? Be it for work or for leisure, consider staying at this Hotel for your next visit, you will surely love it.

You can check the reviews and description of this 8 Bedrooms Hotel if you want to learn more about this place in Playa del Carmen. These details are authentic, as they are provided by our partner, booking.com.

This Arkana 9 Suites by Grupo Amber in Playa del Carmen is well equipped and has all facilities that have been listed below. Please note that these details were shared to us by booking.com for the listed “Arkana 9 Suites by Grupo Amber”. We solely rely on their shared details and are regarded as “accurate”. If you have any concerns about the information or accuracy describing this Hotel, please let us know.

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Amenities

Air Conditioner
Pool
View
Ocean View
Balcony/Terrace
Oceanfront
Security/Safety
Guest Services
Child Friendly
Internet

Facility Overview

General
  • Non-smoking rooms
  • Air conditioning
  • Safe
  • Family rooms
  • Wifi in all areas
Internet
  • Wifi
  • Free Wifi
  • Internet
Outdoors
  • Outdoor pool
  • Outdoor furniture
  • Outdoor pool (year-round)
  • Sun deck
  • Terrace
Security/Safety
  • CCTV in common areas
  • Smoke alarms
  • CCTV outside property
  • Fire extinguishers
  • Guests have the option to cancel any cleaning services for their accommodation during their stay
  • Use of cleaning chemicals that are effective against coronavirus
  • Linens, towels, and laundry washed in accordance with local authority guidelines
  • Guest accommodation sealed after cleaning
  • Guest accommodation disinfected between stays
  • Shared stationery (e.g. printed menus, magazines, pens, paper) removed
  • Staff follow all safety protocols as directed by local authorities
  • Access to healthcare professionals
  • First aid kits available
  • Cashless payment available
Spa
  • Pool with view
  • Beach chairs/Loungers
  • Rooftop pool
  • Heated pool
  • Swimming pool

Policies

Check-in
The minimum age for check-in is 18
Cancellation policy
Partially refundable
Pet Policy
Pets are not allowed

Remember that upon arrival, you must sign a registration card and a guest regulation in order to validate access to the accommodations.this property does not accommodate bachelor(ette) or similar parties, please inform of your expected arrival time in advance. you can use the special requests box when booking, or contact the property directly using the contact details in your confirmation, guests are required to show a photo id and credit card upon check-in. please note that all special requests are subject to availability and additional charges may apply, guests under the age of 18 can only check in with a parent or official guardian.

Reviews

Value for money:
8.6
Location:
7.96
Staff:
8.65
Facilities:
8.54
Comfort:
8.84
Cleanliness:
8.7
Melissa
Feb 11, 2026 08:00:00 AM
Review Score:   7
USA
Reviewer Type: Couple
Travel Purpose: leisure
See All Reviews

Room Arrangement

Room Info Facilities
Suite
Room Type: Suite
Room Size: 19 m2
1 Queen bed(s) Bed

Bathroom

Private bathroom, Towels, Shower, Bathtub or shower, Toilet paper, Shampoo, Body soap, Toilet, Free toiletries

General

Trash cans, Air conditioning, Iron, Safe, Key access

Media & Technology

Flat-screen TV, TV, Streaming service (like Netflix)

Living Area

Dining area, Sitting area

Kitchen

Coffee machine, Kitchenware, Microwave, Toaster

Bedroom

Wardrobe or closet, Linens

Accessibility

Upper floors accessible by stairs only

Room amenities

Socket near the bed, Clothes rack, Non-feather pillow

Pool and Spa

Rooftop pool, Pool towels

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation
Duplex Suite
Room Type: Suite
Room Size: 50 m2
1 Queen bed(s) Bed
2 Twin bed(s) Bed

Bathroom

Private bathroom, Towels, Shower, Bathtub or shower, Toilet paper, Shampoo, Body soap, Toilet, Free toiletries

General

Trash cans, Air conditioning, Iron, Safe, Key access

Media & Technology

Flat-screen TV, TV, Streaming service (like Netflix)

Kitchen

Coffee machine, Microwave, Refrigerator, Kitchenette, Toaster, Kitchen, Kitchenware

Living Area

Dining area, Sitting area

Bedroom

Wardrobe or closet, Linens

Accessibility

Upper floors accessible by stairs only

Room amenities

Sofa bed, Clothes rack, Socket near the bed, Non-feather pillow

Pool and Spa

Rooftop pool, Pool towels

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation
Junior Suite
Room Type: Suite
Room Size: 40 m2
1 Queen bed(s) Bed
1 Sofa bed Bed

Bathroom

Private bathroom, Towels, Shower, Bathtub or shower, Toilet paper, Shampoo, Body soap, Toilet, Free toiletries

General

Trash cans, Air conditioning, Iron, Safe, Fan, Key access

Media & Technology

Flat-screen TV, TV, Streaming service (like Netflix)

Kitchen

Coffee machine, Microwave, Refrigerator, Kitchenette, Toaster, Kitchen, Kitchenware

Living Area

Dining area, Sitting area

Bedroom

Wardrobe or closet, Linens

Accessibility

Upper floors accessible by stairs only

Room amenities

Sofa bed, Clothes rack, Socket near the bed, Non-feather pillow

Pool and Spa

Rooftop pool, Pool towels

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation
Standard Suite
Room Type: Suite
Room Size: 35 m2
1 Queen bed(s) Bed

Bathroom

Private bathroom, Towels, Shower, Bathtub or shower, Toilet paper, Shampoo, Body soap, Toilet, Free toiletries

General

Trash cans, Air conditioning, Iron, Safe, Fan, Key access

Media & Technology

Flat-screen TV, TV, Streaming service (like Netflix)

Kitchen

Coffee machine, Microwave, Refrigerator, Kitchenette, Toaster, Kitchen, Kitchenware

Living Area

Dining area, Sitting area

Bedroom

Wardrobe or closet, Linens

Accessibility

Upper floors accessible by stairs only

Room amenities

Socket near the bed, Clothes rack, Non-feather pillow

Pool and Spa

Rooftop pool, Pool towels

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation
Deluxe Suite
Room Type: Suite
Room Size: 50 m2
1 Queen bed(s) Bed
2 Twin bed(s) Bed

Bathroom

Private bathroom, Towels, Shower, Bathtub or shower, Toilet paper, Shampoo, Body soap, Toilet, Free toiletries

General

Trash cans, Air conditioning, Iron, Safe, Key access

Media & Technology

Flat-screen TV, TV, Streaming service (like Netflix)

Kitchen

Coffee machine, Microwave, Refrigerator, Kitchenette, Toaster, Kitchen, Kitchenware

Outdoors

Balcony

Living Area

Dining area, Sitting area

Bedroom

Wardrobe or closet, Linens

Accessibility

Upper floors accessible by stairs only

Room amenities

Sofa bed, Clothes rack, Socket near the bed, Non-feather pillow

Pool and Spa

Rooftop pool, Pool towels

Food & Drink

Bottle of water

Physical distancing

Single-room AC for guest accommodation

FAQ's

Is this Zazil-ha hotel pet-friendly for guests?

No, pets are not allowed at this property. Check the guest reviews to learn what guests had to share.

What time is check-in & check-out at Zazil-ha hotel?

Check-in time for Zazil-ha hotel starts counting from 3:00 PM and check-out is until 12:00 PM. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Does the Zazil-ha hotel have a swimming pool?

Yes, this Zazil-ha hotel has a swimming pool. Check the Facility Overview section for details about the pool and other available facilities.

How much does it cost per night to stay in Zazil-ha hotel?

Best-rates for the Zazil-ha hotel starts from $51 per night with includes Balcony/Terrace, Security/Safety, Guest Services, Child Friendly, Air Conditioner, Oceanfront, Internet, Pool, View, Ocean View with all other facilities. matches every traveler with their perfect accommodation, whether you are traveling with a group, friends, family, or pets.

Is Zazil-ha hotel a family-friendly place to stay?

Based on the information we have received from the owner or our partner, this is considered to be a family-friendly property. Families have rated this hotel 4 stars or guests have recommended them suitable for families. As reported by the owner or manager, the hotel has specified that children are welcome. Please see details about suitability for your family or inquire with the property to learn more.

Is the Zazil-ha hotel wheelchair accessible or offer services for disabled guests?

Based on the information received from our partner, the Zazil-ha hotel has not specified they are wheelchair accessible. Likewise, there is not an elevator specified as being available at the property. Specific accessibility details may be addressed in the property details section of this page.

What is the minimum night stay policy for the Zazil-ha hotel?

Based on the information reported by the owner or manager, the Zazil-ha hotel indicates 1 day stay policy at this hotel. Guests are cautioned that the minimum stay policy may differ based on seasonality or availability and may be at the discretion of the owner or manager.

What cancellation policy is in place for Zazil-ha hotel?

Guests are cautioned that the cancellation policy may differ based on seasonality, availability, or current travel restrictions. Guests should also be aware that this policy may be subject to change and should be confirmed prior to booking. More details may be available on this page in the property description. However, early check-in or late check-out can sometimes be negotiated between the guest and the owner or the manager of this property.

Check Hotel Availability
Nightly rates from:
USD51
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